Last Updated: Dec 01, 2025
Island Escape Concierge (“IEC,” “we,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or book services with us.
1. Information We Collect
We may collect:
Personal Information
- Name
- Email address
- Phone number
- Billing information
- Travel dates and preferences
- Guest names and contact details
Non-Personal Information
- Browser type, device type, IP address
- Website usage data and analytics
Payment Information
Payment details are processed securely by our payment partners. IEC does not store full credit card numbers.
2. How We Use Your Information
We use your information to:
- Process concierge requests and reservations
- Book services with villas, chefs, transportation, excursion companies, and other vendors
- Communicate updates, confirmations, and travel details
- Improve our website and service offerings
- Verify identity and prevent fraud
- Maintain records for internal operational and legal purposes
3. Sharing of Information
We may share your information with:
- Third-party vendors fulfilling your requests (villa managers, chefs, drivers, excursion operators)
- Payment processors
- Local authorities only when required by law
IEC does not sell or trade your personal information to outside parties.
4. Data Protection
We implement industry-standard security practices to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute protection.
5. Cookies & Tracking
Our website may use cookies for:
- Analytics
- Session tracking
- Improved user experience
You may disable cookies in your browser, but some site functions may be limited.
6. Your Rights
You may:
- Request a copy of your stored information
- Request correction of inaccurate data
- Request deletion of your information (subject to legal limitations)
Email requests to info@islandescapeconcierge.com.
7. External Links
Our website may include links to third-party sites. IEC is not responsible for the content or privacy practices of these external websites.
8. Updates to This Policy
We may update this Privacy Policy periodically. Continued use of our services means you accept those updates.
9. Contact Us
If you have questions regarding this Privacy Policy, contact:
info@islandescapeconcierge.com
(340) 626-2656
Service Disclaimer
Last Updated: Dec 01, 2025
Island Escape Concierge (“IEC”) provides concierge coordination and travel planning services. By using our website or booking with us, you agree to the following:
1. Third-Party Services
IEC is an intermediary between clients and independent service providers, including:
- Villas & property managers
- Transportation providers
- Chefs & catering
- Excursion operators
- Spa & wellness professionals
IEC does not own, operate, or control these services.
We cannot guarantee the quality, performance, safety, or condition of third-party services or properties. All concerns or disputes must be handled with the provider directly, though IEC will assist when possible.
2. No Guarantees of Availability
All services are subject to availability. Prices, schedules, and offerings may change without notice.
3. Travel Risks
Travel involves inherent risks, including weather events, transportation delays, illness, natural disasters, or unforeseen interruptions. IEC is not liable for these occurrences.
4. Accuracy of Information
While IEC strives to provide accurate information, we cannot guarantee that all website content or external vendor details are error-free or up to date.
5. Limitation of Liability
IEC is not responsible for:
● Property issues at villas
● Injuries, accidents, or medical emergencies
● Service failures by third-party providers
● Lost, stolen, or damaged items
● Delays or cancellations
● Misuse of accommodation or equipment
IEC’s total liability is limited to the fees paid directly to IEC for its administrative services.
6. Client Responsibilities
Clients are responsible for:
● Providing accurate information
● Following local laws and villa rules
● Paying invoices as agreed
● Communicating changes or issues promptly
7. Governing Law
This disclaimer is governed by the laws of the U.S. Virgin Islands.